Author Archive: PointSource

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Let’s set the record straight – artificial intelligence is not here to replace humans. Unfortunately, that’s the idea many people have latched onto. Customers wonder if they can trust AI, or if the technology matches the human-cognition standards they’re used to. On the other side, employees worry for their long-term job security. Approaching new AI … Continue reading “3 Areas Where Humans Make Big Impacts With AI”

Consumers set the adoption pace of emerging AI solutions, as is the case with almost any new technology. That’s why, in our last two blogs, we’ve explored what’s holding people back and the guarantees users need before they’ll embrace chatbots. Just like you, we see the value in today’s most sophisticated technologies, and it’s our … Continue reading “Consumers Drive Tech Adoption – Are You Listening to Them?”

There’s no denying that brands are more excited about chatbots than consumers in 2018. That’s why brands must ensure there’s a potential audience ready to embrace AI solutions like chatbots before investing in the technology. Company stakeholders are responsible for making users more comfortable with the solution and can help them see the benefits of … Continue reading “Is Your Company Doing Everything It Can to Make Consumers Like Chatbots?”

Despite chatbots’ growing sophistication and use cases across most industries, consumers haven’t fully embraced the solution just yet. Chatbots are picking up steam, but brands still have work to do in showcasing the technology’s true potential and value for users. At PointSource, we know that the potential is great. And we know that the value … Continue reading “What’s Stopping Consumers From Using Chatbots?”

Artificial intelligence (AI) is certainly a hot topic here at PointSource. We believe the technology will have a great impact in 2018, and so we’ve made it our mission to become AI experts – from tips on getting started with AI to implementation strategies to developing long-term ROI with the solution. But while we may … Continue reading “What Do Consumers Really Think About Chatbots?”

The hype of AI soared in 2017, living up to its reputation as the year of artificial intelligence. We now live in a time where Back to the Future video calls are our everyday, chatbots and virtual assistant’s like Geico’s Kate are available 24/7 and platforms like IBM Watson can use Artificial Intelligence to suggest … Continue reading “7 Artificial Intelligence Predictions for 2018”

This time of year, we spend a lot of time giving thanks for all of the things we’re fortunate to have. At PointSource, We’re thankful to work with great people who have great imaginations and all have a great sense of humor. We spend a lot of time explaining how AI and cognitive technologies can … Continue reading “A Norman Rockwell Thanksgiving with a Twist of AI”