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John Cammarata John Cammarata
February 16, 2017
The Consumer Decision Journey: Insurance

The Consumer Decision Journey: Insurance

Every consumer brings his or her own set of expectations to their relationship with their insurer. Personal experiences shape these goals, including a user’s interactions with other companies. For example,...

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John Cammarata
John Cammarata
February 16, 2017

The Consumer Decision Journey: Insurance

Every consumer brings his or her own set of expectations to their relationship with their insurer. Personal experiences shape these goals, including a user’s interactions with other companies. For example,...

Read On

Cait Smith
Cait Smith
February 7, 2017

Digital Roadmap 101: Building a Roadmap That Evolves With You

“Planning is bringing the future into the present so that you can do something about it now.” I’m a sucker for good quotes, and this one by Alan Lakein brilliantly...

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PointSource
PointSource
November 4, 2016

What Can Insurers Learn from Bourbon

Greg Ng outlines three major roadblocks insurance companies might face when implementing a better mobile experience for the Independent Agent.

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Kristin McPeak
October 13, 2016

Cross-Disciplinary Collaboration

Kristin McPeak, our Design Operations Director, recently presented on this topic at the Women in Tech Summit in Raleigh. It resulted in some interesting conversations around the need to adapt...

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Cait Smith
Cait Smith
September 20, 2016

Design Thinking for Non-Designers: 3 Ways to Apply Design Thinking to Leadership

There’s still a lingering belief that design thinking is only applicable to designers or those in product development. This couldn’t be further from the truth! You can apply design thinking...

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Mandy Steinhardt
September 1, 2016

August 2016: Mobile News and Research

The on-demand and sharing economy includes companies like Airbnb, Uber, Kickstarter and Etsy. These disruptive marketplaces are changing how consumers earn money, giving millennials and retirees alike new forms of...

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PointSource
PointSource
July 29, 2016

The State of the Mobile Experience Study: Financial Services Key Findings

In comparison to the retail, insurance and supply chain industries, mobile in the financial sphere is the most mature. However, that doesn’t mean there isn’t fresh functionality to consider and...

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PointSource
PointSource
July 26, 2016

The State of the Mobile Experience Study: Supply Chain Key Findings

In an industry where profit is driven by efficiency, supply chain companies require digital strategies, tools and apps that can rival the sophistication and intelligence of their operations. We conducted...

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PointSource
PointSource
July 21, 2016

The State of the Mobile Experience Study: Retail Pain Points

We conducted The State of the Mobile Experience study to gauge the obstacles traditional retailers are facing as they clamber to provide their customers with an engaging experience on mobile....

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PointSource
PointSource
July 19, 2016

The State of the Mobile Experience Study: The Future of Insurance – Part 2

A frictionless mobile presence would enhance the customer experience and enable insurance agents to perform their jobs with excellence no matter where they are. However, implementing a successful mobile operation...

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