March 15, 2018
Consumers set the adoption pace of emerging AI solutions, as is the case with almost any new technology. That’s why, in our last two blogs, we’ve explored what’s holding people back and the guarantees users need before they’ll embrace chatbots. Just like you, we see the value in today’s most sophisticated technologies, and it’s our … Continue reading “Consumers Drive Tech Adoption – Are You Listening to Them?”
June 8, 2016
Digital transformation can have a domino effect throughout an organization that stretches across different departments, processes and technologies. Having a strong understanding of the areas being affected before starting your transformation will help you set a strong foundation for defining your Digital Transformation Strategy.
May 17, 2016
Journey mapping has become central to understanding the omni-channel user experience. But there is a good deal of confusion about what journey mapping is and how you should use it.
April 14, 2016
Many hard to diagnose problems with mobile solutions trace their roots to a lack of understanding of the user’s context. Our UX Director, John Romano, explains why failing to design for context could cause your users to delete your app and look elsewhere for a solution.
March 31, 2016
As we develop more digital and mobile solutions, companies are trying to figure out how to shift their IT organization to support the changing dynamics around digital user experiences. So, CIOs and CTOs all over are asking how do they change IT to support a digital user experience? Here are three steps for those CIOs…
March 29, 2016
We build a lot of great digital and mobile solutions at PointSource. One thing you should know is that 75% of those solutions include content management as a key element and capability. Why do so many of our solutions include content management and what should you know about the overlap?
March 22, 2016
What is a Minimum Viable Product (MVP)? A MVP is a new product that engages your users during their mobile moments and allows you to collect the maximum amount of validated learning about a user’s experience. Your team, whether it be IT or marketing line of business, will need to develop a MVP mentality. The pace of mobile technology and the impact it can have on your business demands moving quickly or risk losing ground to the competition.
March 8, 2016
Our lightweight testing program has augmented our traditional user testing. The insights we gain from lightweight tests allow us to review and refine our concepts and ideas in sprint, when they can have the greatest impact. We can test, review, implement and re-test a concept without being concerned about how it affects our budgets and timelines.
January 15, 2016
If you have an in-house analytics team, an analytics agency or even an analytics tool, you should be asking for these 12 things to market smarter.
December 22, 2014
Ryan’s Cyber Monday shopping is slowed by a retailer not optimized for mobile. A mobile first approach toward e-commerce can improve the total experience.
February 16, 2014
Over the last few years, mobile developers have spent much of their effort on solving design problems. Problems such as how to get an application to display on multiple devices or how to scale content to different screen sizes are extremely important to solve, but they are by no means the only problems facing a mobile development team. Although responsive design addresses most layout issues across devices, a recent Forrester Report identified 3 key problems with using it exclusively: