PointSource
PointSource
May 31, 2017

Insurance Tip Sheet

Legacy mindsets, processes and technology systems have plagued the insurance industry for decades, leading to an antiquated business model that often puts the policy ahead of the user. This policy-centric...

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Ryan O'Connor
Ryan O'Connor
May 17, 2017

Insurance Digital Transformation Report

The insurance industry is at very interesting crossroads. Many insurance companies, from large tier 1 national brands to tier 2 and tier 3 mid-market regional providers, are deeply rooted in...

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John Cammarata
John Cammarata
February 16, 2017

The Consumer Decision Journey: Insurance

Every consumer brings his or her own set of expectations to their relationship with their insurer. Personal experiences shape these goals, including a user’s interactions with other companies. For example,...

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PointSource
PointSource
November 4, 2016

What Can Insurers Learn from Bourbon

Greg Ng outlines three major roadblocks insurance companies might face when implementing a better mobile experience for the Independent Agent.

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PointSource
PointSource
July 19, 2016

The State of the Mobile Experience Study: The Future of Insurance – Part 2

A frictionless mobile presence would enhance the customer experience and enable insurance agents to perform their jobs with excellence no matter where they are. However, implementing a successful mobile operation...

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PointSource
PointSource
July 14, 2016

The State of the Mobile Experience Study: Insurance Pain Points – Part 1

Insurance companies recognize the need for a mobile presence, yet they are doing very little to develop or improve their digital strategies. Eighty-nine percent of insurance respondents say their company...

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PointSource
PointSource
June 29, 2016

Insurance News Roundup: June 2016

Choosing and sticking with an insurance provider is no longer about long developed relationships with agents. Instead, the trend continues to grow towards consumers having a great user experience overall...

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John Cammarata
John Cammarata
June 16, 2016

4 Key Takeaways from Insurance Disrupted

Last week we attended the Insurance Disrupted Conference to discuss how InsurTech and FinTech is changing the insurance and financial services industries. The one-day event hosted by the Silicon Valley...

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John Cammarata
John Cammarata
June 8, 2016

What Can Companies Do to Disrupt Consumer Expectations?

Digital transformation can have a domino effect throughout an organization that stretches across different departments, processes and technologies. Having a strong understanding of the areas being affected before starting your...

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PointSource
PointSource
May 25, 2016

Insurance News Roundup: May 2016

Millennial expectations are disrupting buying patterns as well as customer and employee engagement models across multiple verticals. Insurance is no different. The typical insurance business model hasn’t changed much in...

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