John Cammarata
John Cammarata
February 16, 2017

The Consumer Decision Journey: Insurance

Every consumer brings his or her own set of expectations to their relationship with their insurer. Personal experiences shape these goals, including a user’s interactions with other companies. For example,...

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PointSource
PointSource
November 4, 2016

What Can Insurers Learn from Bourbon

Greg Ng outlines three major roadblocks insurance companies might face when implementing a better mobile experience for the Independent Agent.

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PointSource
PointSource
July 19, 2016

The State of the Mobile Experience Study: The Future of Insurance – Part 2

A frictionless mobile presence would enhance the customer experience and enable insurance agents to perform their jobs with excellence no matter where they are. However, implementing a successful mobile operation...

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PointSource
PointSource
July 14, 2016

The State of the Mobile Experience Study: Insurance Pain Points – Part 1

Insurance companies recognize the need for a mobile presence, yet they are doing very little to develop or improve their digital strategies. Eighty-nine percent of insurance respondents say their company...

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